24-Cancellation Policy :
Your appointments are very important to Lauren & Company Salon. If you are unsure of your appointment time or date, feel free to check your appointment either by calling or texting 860-850-0713. We also send courtesy E-mail and/or text reminders.
Lauren & Company Salon holds your appointments just for you and ask that if you must cancel or reschedule your appointment, that you please provide us with 48 - hour notice. This gives us time to accommodate clients placed on our waiting list. In the event of a "No Show" or last-minute cancellation, you will be a fee of $40.
Late / Tardy Policy :
While we understand life can cause you to be late for your appointment, please keep in mind the later you run, the later we will be for our next appointment and every appointment thereafter. Please understand we will do our best to accommodate you for that day. If we are unable, we may ask you to reschedule your appointment.
Guarantee of Service :
We always want you to be 100% satisfied with our services. If you are not 100% satisfied we ask that you contact us within 5 days of your original appointment so that we can schedule a time to correct the service free of charge. Any issue reported after the 5 days from the original appointment date will be assessed on a case by case basis.
Guarantee of Products :
Just as we want you to be satisfied with your hair, we want you to be happy with the products you purchased from Lauren and Company Salon. We will gladly accept returns for store credit on any product within 30 days from purchase provided 2/3 of the product remains.