We want to make sure your salon experience is as unique and memorable as you are by making sure you feel valued and respected. Our mission is to consistently bring you the current styles and ideas, by keeping up with today's trends. We will maintain the highest standard of cleanliness and professionalism while continuing our efforts to exceed your expectations.
24- Hour Cancellation Policy
Your appointments are very important to Lauren & Company Salon. If you are unsure of your appointment
time or date, feel free to check your appointment either by calling or texting 860-850-0713. We also send courtesy
E-mail and/or text reminders.
Lauren & Company Salon holds your appointments just for you and ask that if you must cancel or reschedule your
appointment, that you please provide us with 48 - hour notice. This gives us time to accommodate clients placed
on our waiting list. In the event of a "No Show" or last-minute cancellation, you will be charged a fee of $40.
Late / Tardy Policy
While we understand life can cause you to be late for your appointment, please keep in mind the later
you run, the later we will be for our next appointment and every appointment thereafter. Please
understand we will do our best to accommodate you for that day. If we are unable, we may ask you to
reschedule your appointment.
Guarantee of Service
We always want you to be 100% satisfied with our services. If you are not 100% satisfied we ask that you contact us within 5 days of your original appointment so that we can schedule a time to correct the service free of charge. Any issue reported after the 5 days from the original appointment date will be assessed on a case by case basis.
Guarantee of Products
Just as we want you to be satisfied with your hair, we want you to be happy with the products you purchased from Lauren and Company Salon. We will gladly accept returns for store credit on any product within 30 days from purchase provided 2/3 of the product remains.
- All Credit / Debit Cards
- Offline Payments