Mission Statement 

We want to make sure your salon experience is as unique and memorable as you are by making sure you feel valued and respected.  Our mission is to consistently bring you the current styles and ideas, by keeping up with today's trends.  We will maintain the highest standard of cleanliness and professionalism while continuing our efforts to exceed your expectations.  

 

Salon Policies

48- Hour Cancellation Policy 

Your appointments are very important to Lauren & Company Salon.  If you are unsure of your appointment

 

time or date, feel free to check your appointment either by calling or texting 860-850-0713.  We also send courtesy

 

E-mail and/or text reminders.

    

Lauren & Company Salon holds your appointments just for you and ask that if you must cancel or reschedule your

 

appointment, that you please provide us with 48 - hour notice.  This gives us time to accommodate clients placed

 

on our waiting list.  In the event of a "No Show" or last-minute cancellation, you will be charged  a fee of $40.   

Late / Tardy Policy 

While we understand life can cause you to be late for your appointment, please keep in mind the later

you run, the later we will be for our next appointment and every appointment thereafter.  Please

understand we will do our best to accommodate you for that day.  If we are unable, we may ask you to

reschedule your appointment.

Guarantee of Service 

We always want you to be 100% satisfied with our services.  If you are not 100% satisfied we ask that you contact us within 5 days of your original appointment so that we can schedule a time to correct the service free of charge.  Any issue reported after the 5 days from the original appointment date will be assessed on a case by case basis.  

Guarantee of  Products 

Just as we want you to be satisfied with your hair, we want you to be happy with the products you purchased from Lauren and Company Salon.  We will gladly accept returns for store credit on any product within 30 days from purchase provided  2/3 of the product remains.

 

Payment Methods

- All Credit / Debit Cards
- PAYPAL

- VENMO

- Offline Payments

LAUREN & CO. SALON

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