Updated: May 23, 2020
It's Friday night & you are at the grocery store buying dinner for the family. You can't wait to get home & relax after a long week at work. Suddenly you remember you have a hair appointment in 2 weeks , but you forgot to write in your calendar & booked a dentist appointment for your middle child during that time. As you call to leave a message on your stylists phone to reschedule your much needed hair appointment it dawns on you that you ran out of your shampoo a few days ago & you have been using your husbands not so hair color friendly shampoo & conditioner in one. At the moment the last thing you want to do is make an extra trip to the salon to buy hair products that they sell in the grocery store. You ask your self does it really matter even though the back of the bottle says only guaranteed only when sold in a professional salon. You decide it doesn't matter & you buy a new Paul Mitchel shampoo you had been eyeing at the salon.
That week you try your new Paul Mitchel shampoo & it smells bad and is super runny. You try & style your hair but it feels dry and gross. You give the shampoo to your kids, because you never want to use it again. But you still have to make a trip to the salon that week to buy shampoo. So now you have spend double the money & haven't saved any time out of your busy work week.
Why did this happen?? Well, the shampoo you bought was probably not really a Paul Mitchel product. (And now you have decided to never buy that product again). So what makes the products in the store vs. the salon so different? "It's either counterfeit, tampered with or black market," said Robert Cromeans who is the Global Artistic Director for John Paul Mitchell Systems, commonly called Paul Mitchell. "The fact of the matter is, they aren't buying directly from us," said Cromeans.
Take a look at this "5 On Your Side Consumer Alert" from Ohio.